Messenger
Best for quick questions and conversational follow-up in one thread.
A Care Manager reviews your request, checks what is possible, and confirms the next step with you. Starting a request does not secure a collection slot.
Messenger and email go to the same Care Manager team.
Best for quick questions and conversational follow-up in one thread.
Best when you have documents to attach or several patients to list.
A Care Manager checks the request, location, patient count, and preparation needs.
Review the itemized quote and confirm the details before anything is arranged.
Agree on the available collection window and receive confirmation through your chosen channel.